Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
Perform advanced troubleshooting using logs and traces
Conduct root cause analysis and implement fixes
Troubleshoot calling audio video and connectivity issues
Work with cross functional teams
Team Usage Reporting
Analyze SIP RTP ICE protocols
Microsoft Teams architecture and Licensing knowledge
VoIP protocols including SIP and RTP,
Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages
Networking fundamentals such as TCP IP DNS QoS
Log analysis and troubleshooting tools
CQD-strong knowledge on troubleshooting call quality issues.
Hands on experience on Teams features- Auto attendant and Call queue.
Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies
Overview of Entra and Exchange
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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