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Support Channel Operations

Date Posted: Jul 21, 2026

Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job responsibilities

1. Analyze sales data & build reports/dashboards to guide decisions
2. Share real-time/daily performance updates with leadership
3. Ensure timely communication of policies, schemes, and system changes
4. Manage partner communication via SMS, Email, WA, JIOPOS, etc.
5. Handle support functions (order processing, partner queries, etc.)
6. Identify sales trends, gaps and improvements to enhance revenue
outcomes
7. Resolve Jio Central cases and act as single-window contact for issues
8. Support UAT and production testing for new features / updates
9. Develop dashboards in Tableau analytics with business insightful
analysis

Education

Graduate / MBA Preferred

Experience

5 to 10 years

Skills & competencies

1. Strong analytical Skills
2. Advanced Microsoft Excel and Access skills
3. Experience in Tableau dashboard creation
4. Excellent time management and multi-tasking skills
5. Strong interpersonal and communication abilities

Source: Reliance Jio careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Reliance Jio
Reliance Jio · Mumbai, Maharashtra, India
3,653 open roles

Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More

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