Subject Matter Expert (Support&Ops)

Job Summary

Position Summary

Power Platform Administrator leads governance, security, operations, and lifecycle management for the Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages) across the enterprise. This role sets standards, mentors administrators and citizen developers, drives automation and telemetry, and ensures controlled adoption aligned to regulatory and organizational policies. The position partners with Security, Compliance, IT Operations, and business units to deliver a secure, scalable, and cost‑optimized low‑code platform.

Key Responsibilities

Key Responsibilities

Power Apps

• Design, develop, and maintain custom Canvas Apps and Model-Driven Apps based on business requirements.
• Create intuitive, user-friendly interfaces utilizing approved design standards and templates.
• Develop and manage backend data solutions using Microsoft Dataverse and SharePoint Lists.
• Implement efficient data models, relationships, validations, and business rules to support application functionality.
• Ensure scalability, usability, and performance of applications across enterprise environments.

Power Automate

• Design, build, and support automated, scheduled, and instant cloud flows to streamline business processes and improve operational efficiency.
• Develop complex multi-tier approval workflows that support organizational governance and compliance requirements.
• Implement robust error handling, exception management, logging, and monitoring mechanisms for production flows.
• Design solutions incorporating automated reminders, timeout management, delegation logic, digital signatures, detailed approval histories, user comments, and historical audit tracking.
• Optimize flow performance by managing API limits, pagination, concurrency controls, and other platform constraints.
• Build and maintain large-scale, high-volume automation solutions utilizing advanced Power Automate features including parallel branches, loops, expressions, and reusable components.

Integration & Platform Administration

• Integrate Power Platform solutions with external applications and enterprise systems using REST APIs, custom connectors, and other integration methods.
• Manage application lifecycle processes, including solution packaging, deployments, and environment variable management across Development, Test, and Production environments.
• Support governance, monitoring, and administration activities within the Power Platform ecosystem.
• Collaborate with stakeholders to ensure solutions align with enterprise architecture standards and business objectives.

Skill Requirements

Required Skills & Qualifications

• Strong experience in Microsoft Power Apps (Canvas and Model-Driven Apps) and Power Automate.
• Proficiency in Microsoft Dataverse, SharePoint, and relational database concepts.
• Solid understanding of data modeling, security permissions, and governance frameworks.
• Experience developing complex enterprise workflows with advanced automation capabilities.
• Knowledge of REST APIs, custom connectors, and third-party system integrations.
• Experience managing Power Platform solutions across multiple environments (Dev, Test, Production).
• Strong troubleshooting, debugging, and performance optimization skills.
• Excellent analytical, problem-solving, and stakeholder communication abilities.

Other Requirements

Power Apps • Design, develop, and maintain custom Canvas Apps and Model-Driven Apps based on business requirements. • Create intuitive, user-friendly interfaces utilizing approved design standards and templates. • Develop and manage backend data solutions using Microsoft Dataverse and SharePoint Lists. • Implement efficient data models, relationships, validations, and business rules to support application functionality. • Ensure scalability, usability, and performance of applications across enterprise environments. Power Automate • Design, build, and support automated, scheduled, and instant cloud flows to streamline business processes and improve operational efficiency. • Develop complex multi-tier approval workflows that support organizational governance and compliance requirements. • Implement robust error handling, exception management, logging, and monitoring mechanisms for production flows. • Design solutions incorporating automated reminders, timeout management, delegation logic, digital signatures, detailed approval histories, user comments, and historical audit tracking. • Optimize flow performance by managing API limits, pagination, concurrency controls, and other platform constraints. • Build and maintain large-scale, high-volume automation solutions utilizing advanced Power Automate features including parallel branches, loops, expressions, and reusable components. Integration & Platform Administration • Integrate Power Platform solutions with external applications and enterprise systems using REST APIs, custom connectors, and other integration methods. • Manage application lifecycle processes, including solution packaging, deployments, and environment variable management across Development, Test, and Production environments. • Support governance, monitoring, and administration activities within the Power Platform ecosystem. • Collaborate with stakeholders to ensure solutions align with enterprise architecture standards and business objectives. Security & Governance • Implement and maintain Role-Based Access Control (RBAC) and security models across Power Platform solutions. • Ensure compliance with organizational security standards and governance policies. • Configure and enforce Data Loss Prevention (DLP) policies to protect sensitive business data. • Apply best practices for data security, authentication, authorization, and solution governance.