The Offshore Service Delivery Manager is responsible for providing strategic leadership and operational oversight for the delivery of services from offshore delivery centers. This role ensures the achievement of contractual commitments, service level agreements (SLAs), operational excellence, customer satisfaction, continuous service improvement, and efficient workforce management.
As a key member of the delivery leadership team, the Offshore Service Delivery Manager serves as the primary offshore delivery authority, working closely with client stakeholders, onsite delivery leadership, tower service managers, and cross-functional teams to ensure seamless execution of services, adoption of best practices, operational governance, and business value realization. The role also drives transformation initiatives through automation, AI-enabled operations, process optimization, and continuous improvement programs.
Service Delivery manager who owns the account, run operations and manage PnL
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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