Overall Job Mandate
1. The role would be responsible for supporting State Home connect &
Care lead in implementation & execution of all Home Care related
activities.
2. Ensure Customer satisfaction & minimize customer complaints
3. Identification of working and setting up highest standards of service
offering as benchmark
Key Responsibilities
1. Assist Home Connect & Care Lead in driving care operations
Execute Home Care processes and plans
2. Service readiness for Home Care at JC/ JP
3. Ensure customer satisfaction and on time service delivery : SR calls
(complaints)
4. Minimize customer complaints per sub by constantly improving
process/delivery
5. Designing Process Audit Framework and Execution Guideline at last
mile level
6. Execution of Quality Audits through third party QA Partner / Own
team as applicable
7. Improving the skill set of field manpower to bring in Multi-skill set
based working culture
8. Analyze the customer complaints for variances and initiating
corrective actions - product & services
9. Establishment of the CAPABLE TEAM of field staff in order to generate
Customer Loyalty to our brand, by offering superior services in the life
cycle of customer engagement
1. BE/Btech
2. MBA - Preferred
7 - 10 years
1.Analytical & Problem Solving Skills
2.Customer Centric Approach
3.Managerial Effectiveness
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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