1. To establish and maintain Jio Point Service
2. To liaison with DASS team with Jio Point team & S&D team for
service operations
3. To ensure customer satisfaction, to avoid escalation of issues
4. To ensure service policy adherence by Jio Point personnel
5. To be responsible and accountable for Service Deliverables in the Jio
Point and Jio Store/MiniDX
6. To ensure coordination between Jio point & Jio Centre to support
walk in customers
7. To balance the flow of incoming calls at JP/JC & ensure load
balancing at various jio point
8. Manage & Monitor KPIs of JP, within guidelines given.
9. Ensuring adequate amount of manpower to cater to all customer Calls.
10. To motivate the team to enhance performance levels by identifying
gaps/needs and providing necessary skills / training.
11. To mentor and counsel JP/JC DRS when ever necessary.
12. To motivate the SPC/Trainer so as to ensure that they deliver
BE / Diploma /Graduate BSc Full Time
8 - 10 years
1.Customer service for mobility products
2.After sales network setup
3.Carry-in service operations
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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