Principal Responsibilities
§ Undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance
§ Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
§ Manage support cases to enable fast resolution that exceeds our customers’ expectations
§ Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
§ Using the central document repository, to ensure knowledge sharing across the team and enable best practice
§ Supporting ad-hoc projects to develop the capabilities of the client.
Key Performance Measures
§ Ticket SLAs and KPIs are achieved
§ Escalation procedures, policies and working practices are adhered to
§ All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe
§ Projects are delivered in line with project quality standards
Requirements
· 2-3 years relevant customer focused experience, resolving technical problems, with experience of using ticketing systems
· Specialised in supporting Cisco architectures with technical competency in supporting one of the following: Cisco, Cisco switching & wireless, Cisco Datacentre (UCS, Nexus, VMware) and Cisco Collaboration (CUCM, UCCX, Unity)
· Troubleshooting & Implementation Experience in core Routing protocols BGP,OSPF,EIGRP, MP-BGP,MPLS ,IS-IS, SONET/SDH Technologies
· Hands on experience in Nexus 5k, 2k, 7k etc.
· Hands on Experience in Citrix Netscalar, F5 Load balancers and WAN optimizers
· Sound knowledge and understanding on QOS technologies MQC, LLQ , CBWFQ, WRED and MPLS-TE.
· Troubleshooting & Implementation experience in WAN protocols & service providers.
· Excellent communication skills.
· Troubleshooting & Implementation experience in WAN protocols
· Working experience across various cisco Routers and switches
· Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
· Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
· Cisco CCNA /CCNP
· Ability to communicate effectively and build relationships to understand client requirements
· Accurate written recording of information
· A self-motivated attitude
· Ability to deliver against deadlines and agreed targets
· ITIL qualification desirable but not essenti
Principal Responsibilities
§ Undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance
§ Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
§ Manage support cases to enable fast resolution that exceeds our customers’ expectations
§ Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
§ Using the central document repository, to ensure knowledge sharing across the team and enable best practice
§ Supporting ad-hoc projects to develop the capabilities of the client.
Key Performance Measures
§ Ticket SLAs and KPIs are achieved
§ Escalation procedures, policies and working practices are adhered to
§ All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe
§ Projects are delivered in line with project quality standards
Requirements
· 2-3 years relevant customer focused experience, resolving technical problems, with experience of using ticketing systems
· Specialised in supporting Cisco architectures with technical competency in supporting one of the following: Cisco, Cisco switching & wireless, Cisco Datacentre (UCS, Nexus, VMware) and Cisco Collaboration (CUCM, UCCX, Unity)
· Troubleshooting & Implementation Experience in core Routing protocols BGP,OSPF,EIGRP, MP-BGP,MPLS ,IS-IS, SONET/SDH Technologies
· Hands on experience in Nexus 5k, 2k, 7k etc.
· Hands on Experience in Citrix Netscalar, F5 Load balancers and WAN optimizers
· Sound knowledge and understanding on QOS technologies MQC, LLQ , CBWFQ, WRED and MPLS-TE.
· Troubleshooting & Implementation experience in WAN protocols & service providers.
· Excellent communication skills.
· Troubleshooting & Implementation experience in WAN protocols
· Working experience across various cisco Routers and switches
· Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
· Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
· Cisco CCNA /CCNP
· Ability to communicate effectively and build relationships to understand client requirements
· Accurate written recording of information
· A self-motivated attitude
· Ability to deliver against deadlines and agreed targets
· ITIL qualification desirable but not essenti
Principal Responsibilities
§ Undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance
§ Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
§ Manage support cases to enable fast resolution that exceeds our customers’ expectations
§ Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
§ Using the central document repository, to ensure knowledge sharing across the team and enable best practice
§ Supporting ad-hoc projects to develop the capabilities of the client.
Key Performance Measures
§ Ticket SLAs and KPIs are achieved
§ Escalation procedures, policies and working practices are adhered to
§ All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe
§ Projects are delivered in line with project quality standards
Requirements
· 2-3 years relevant customer focused experience, resolving technical problems, with experience of using ticketing systems
· Specialised in supporting Cisco architectures with technical competency in supporting one of the following: Cisco, Cisco switching & wireless, Cisco Datacentre (UCS, Nexus, VMware) and Cisco Collaboration (CUCM, UCCX, Unity)
· Troubleshooting & Implementation Experience in core Routing protocols BGP,OSPF,EIGRP, MP-BGP,MPLS ,IS-IS, SONET/SDH Technologies
· Hands on experience in Nexus 5k, 2k, 7k etc.
· Hands on Experience in Citrix Netscalar, F5 Load balancers and WAN optimizers
· Sound knowledge and understanding on QOS technologies MQC, LLQ , CBWFQ, WRED and MPLS-TE.
· Troubleshooting & Implementation experience in WAN protocols & service providers.
· Excellent communication skills.
· Troubleshooting & Implementation experience in WAN protocols
· Working experience across various cisco Routers and switches
· Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
· Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
· Cisco CCNA /CCNP
· Ability to communicate effectively and build relationships to understand client requirements
· Accurate written recording of information
· A self-motivated attitude
· Ability to deliver against deadlines and agreed targets
· ITIL qualification desirable but not essenti
Principal Responsibilities
§ Undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance
§ Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
§ Manage support cases to enable fast resolution that exceeds our customers’ expectations
§ Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
§ Using the central document repository, to ensure knowledge sharing across the team and enable best practice
§ Supporting ad-hoc projects to develop the capabilities of the client.
Key Performance Measures
§ Ticket SLAs and KPIs are achieved
§ Escalation procedures, policies and working practices are adhered to
§ All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe
§ Projects are delivered in line with project quality standards
Requirements
· 2-3 years relevant customer focused experience, resolving technical problems, with experience of using ticketing systems
· Specialised in supporting Cisco architectures with technical competency in supporting one of the following: Cisco, Cisco switching & wireless, Cisco Datacentre (UCS, Nexus, VMware) and Cisco Collaboration (CUCM, UCCX, Unity)
· Troubleshooting & Implementation Experience in core Routing protocols BGP,OSPF,EIGRP, MP-BGP,MPLS ,IS-IS, SONET/SDH Technologies
· Hands on experience in Nexus 5k, 2k, 7k etc.
· Hands on Experience in Citrix Netscalar, F5 Load balancers and WAN optimizers
· Sound knowledge and understanding on QOS technologies MQC, LLQ , CBWFQ, WRED and MPLS-TE.
· Troubleshooting & Implementation experience in WAN protocols & service providers.
· Excellent communication skills.
· Troubleshooting & Implementation experience in WAN protocols
· Working experience across various cisco Routers and switches
· Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
· Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
· Cisco CCNA /CCNP
· Ability to communicate effectively and build relationships to understand client requirements
· Accurate written recording of information
· A self-motivated attitude
· Ability to deliver against deadlines and agreed targets
· ITIL qualification desirable but not essenti
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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