As a Sr.Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the on-time resolution of escalations and incidents while adhering to quality standards. Your expertise in MSSQL and Azure MySQL will be pivotal in analyzing issues to enhance customer satisfaction and operational efficiency.
Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Using Mssql And Azure Mysql, Adhering To Agreed Service Level Agreements (Slas).
2. Mentor Administrators And Team Members On Best Practices In Database Management, While Preparing Standard Operating Procedures (Sops), Maintaining Effective Documentation, And Facilitating Knowledge Sharing Initiatives.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Participating Actively In Capacity Planning Discussions And Strategies.
4. Engage With Customers In Meetings To Gather Feedback, Address Issues, And Ensure Positive Customer Satisfaction Through Effective Communication And Problem-Solving.
5. Validate And Analyze Root Cause And Trend Analyses, Presenting Findings And Actionable Insights To Key Business Stakeholders To Enhance Performance And Decision-Making.
Created for alternate DMD
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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