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Sr Subject Matter Expert (Support&Ops)

Date Posted: Oct 01, 2026
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Job Detail

  • location_on
    Location Pune, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 15, 2026
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Job Description

Job Summary

Years of Experience
  • 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description
  • Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. 
  • Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. 
  • Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. 

 

 

Key Responsibilities

Years of Experience
  • 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description
  • Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. 
  • Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. 
  • Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. 

 

 

Skill Requirements

Technical Requirements
  • Good understanding of network-security concepts, firewalls, proxies, remote access, network telemetry, SIEM/Splunk, security monitoring, and incident-management workflows. 
  • Experience creating BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, RACI, gap analyses, and requirement-traceability matrices. 
  • Experience gathering requirements for dashboards, reports, log-source onboarding, alerts, data-source health, operational metrics, and service KPIs. 
  • Experience using ServiceNow, Jira, Confluence, Power BI, Excel, and process-mapping tools. 
  • Ability to analyze ticket volumes, backlog aging, demand patterns, SLA/KPI performance, and operational trends. 
  • Ability to coordinate UAT, test-case review, defect tracking, stakeholder sign-off, release readiness, and implementation support. 
  • Understanding of incident, request, change, problem, knowledge, and service-level management processes. 
  • Ability to classify work into run, change, enhancement, project, transformation, automation, and BOT-transfer categories. 
  • Experience facilitating workshops, KT sessions, requirements walkthroughs, action tracking, and governance meetings. 
  • The role is functional and coordination focused; hands-on network or Splunk engineering is not expected unless explicitly agreed. 
  •  

Soft Skills
  • Excellent communication and presentation skills.
  • Strong problem-solving and critical thinking skills.
  • Exceptional project management and organizational abilities.
  • Team collaboration and leadership skills.
  • Client-focused approach with a commitment to delivering exceptional customer service.

Certifications (Good to have)

Good to have relevant certificates like (any of the below):

  • CBAP/CCBA, PMI-PBA, Scrum Master, ITIL, or equivalent certification is preferred. 
  • Security+, Splunk fundamentals, or network-security certification is good to have. 

 

Educational Qualifications
  • University degree
  • Bachelor’s degree in computer science/ IT or any relevant fields.

 

Other Requirements

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
388 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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