Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services • Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided • Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention SharePoint Online & OneDrive including permission and access including guess access etc. Microsoft Teams related troubleshooting and support for end users • Co-ordinate with other teams appropriately to ensure speedy resolution of issues • Update the knowledge base and documentation of issues and solutions • Manage and Support Office 365 Mailboxes, Groups etc. Technical Skills: Should have min of 3-4 years’ experience working with a large client using Microsoft 365. Good analyzing and troubleshooting skills Sound understanding on Identity management, and application integration is required. Work experience in a Hybrid setup would be an added advantage
Process Skills: Must be open for 24x7 operations (1.) Incident Management + Change Management (Planning & Execution) On - call Escalation Monitoring and maintaining SLA requirements for the tickets queue and management. Process adherence & Security compliance KB preparation and review, Knowledge sharing & documentation Root cause analysis / Problem Management Should have good written and communication skills
NA
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
