We are seeking a technically adept, client-facing Customer Engagement Manager to serve as the primary strategic interface between our internal design, construction, and operations teams and our hyperscale / enterprise AI clients.
You will lead the end-to-end customer journey—from technical deal structuring and site design customization through core & shell build tracking, liquid cooling layout sign-offs, and final data hall handover. This role requires an individual who can bridge the gap between high-level commercial relationship management and deep technical requirements for 100 kW to 150 kW+ per rack GPU deployments.
1. Technical Client Onboarding & Design Alignment
Requirement Translation: Act as the direct liaison between customer engineering teams and internal Design/MEP leads to translate high-density AI hardware roadmaps (NVIDIA H100/B200/GB200 clusters) into facility design specifications.
Liquid Cooling & Density Sign-Offs: Guide clients through core & shell layouts, secondary fluid loop handoffs, CDU placement preferences, and in-rack power/cooling boundaries (100 kW–150 kW+ per rack).
Service Level Agreements (SLAs): Co-author and refine technical SLAs, Power Usage Effectiveness (PUE) guarantees, and environmental operating parameters within customer leases.
2. Project Buildout & Delivery Governance
Milestone Reporting: Provide enterprise clients with transparent progress updates across Civil/PEB milestones, MEP fit-out, long-lead equipment delivery, and Level 1–5 commissioning sequences.
Customer Change Management: Manage client-requested scope changes, evaluate cost and schedule impacts with the PMO team, and oversee execution of technical variation orders.
Audit & Inspection Facilitation: Organize and lead client technical teams through factory acceptance testing (FAT), field site walk-throughs, and Level 5 Integrated Systems Testing (IST) validations.
3. Relationship Management & Retention
Single Point of Contact (SPOC): Serve as the trusted single point of contact for customer escalations, schedule alignments, and operational readiness reviews.
Post-Handover Transition: Facilitate smooth transitions from construction/commissioning leads to live facility operations teams, ensuring client fit-out and server rack deployment start on time.
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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