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SME - Sailpoint IIQ, Java, SailPoint FAM

Date Posted: Oct 05, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely and quality resolution of escalated incidents in accordance with Service Level Agreements (SLA). This position is vital for maintaining high customer satisfaction through effective communication, documentation, and analysis. The expert will leverage their proficiency in SAILPOINT IIQ and Java development to mentor team members and enhance operational efficiency.

Key Responsibilities

1. Ensure Prompt Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Sailpoint Iiq And Java Development Expertise, Adhering To Sla Requirements.
2. Mentor Administrators And Team Members, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Support Knowledge Sharing And Operational Excellence.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Contributing To Effective Capacity Planning Initiatives.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Understand Issues And Provide Solutions, Enhancing Overall Customer Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Insights And Performance Reports To Key Business Stakeholders For Informed Decision-Making.

Skill Requirements

1. Strong Proficiency In Sailpoint Iiq And Java Development.
2. Solid Understanding Of Support And Operational Processes Within It Environments.
3. Excellent Analytical Skills For Conducting Root Cause And Trend Analyses.
4. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.

Other Requirements

1. Optional But Valuable: Sailpoint Iiq Certification.
2. Optional But Valuable: Java Developer Certification

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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