Find your next job. Start today.

Direct from employer

SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster

Date Posted: Oct 14, 2026
Apply on company website

Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the efficient resolution of escalated incidents and adherence to quality standards within the Support and Operations team. This position is pivotal in driving customer satisfaction through timely interventions and comprehensive analysis, while also contributing to the development and mentoring of team members.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Within Redhat Linux And Redhat Satellite Environments, Adhering To Agreed Service Level Agreements (Slas).
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, While Facilitating Knowledge Sharing To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance For Redhat Cluster Setups, Actively Participating In Capacity Planning To Align Resources With Business Needs.
4. Drive Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Faced, And Providing Effective Solutions Leveraging Redhat Linux And Redhat Satellite.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Inform Decision-Making.

Skill Requirements

1. Proficient In Redhat Linux And Redhat Satellite, With A Solid Understanding Of Redhat Cluster Management.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses Effectively.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders And Facilitate Knowledge Sharing.
4. Familiarity With Capacity Planning And Change Management Processes Within It Operations.

Other Requirements

1. Red Hat Certified Engineer (Rhce) Certification Is Preferred.
2. Itil Foundation Certification Is Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs