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SME - MS Teams, Microsoft Teams Voice, Sharepoint Online

Date Posted: Oct 17, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents In Ms Teams And Microsoft Teams Ev, Adhering To Agreed Slas And Quality Norms.
2. Mentor Team Members And Administrators, Prepare Standard Operating Procedures (Sops), Maintain Thorough Documentation, And Facilitate Knowledge Sharing Within The Support & Operations Team.
3. Validate Change Order Implementation Plans And Human Error Compliance, And Actively Participate In Capacity Planning To Optimize Resource Allocation.
4. Engage In Customer Meetings To Understand And Address Issues, Ensuring Positive Feedback And Satisfaction Regarding Ms Teams And Related Services.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Reports To Key Business Stakeholders To Enhance Operational Performance.

Skill Requirements

1. Strong Understanding Of Ms Teams And Microsoft Teams Ev Functionalities.
2. Proficient In Sharepoint Online And Ms Viva For Effective Collaboration And Documentation.
3. Solid Analytical Skills With The Ability To Perform Root Cause And Trend Analysis.
4. Excellent Communication Skills, Facilitating Stakeholder Engagement And Customer Satisfaction.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Teams Administrator Associate, Microsoft Certified: Sharepoint Administrator Associate

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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