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SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Date Posted: Oct 21, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalations and incidents, while adhering to service level agreements (SLAs) and quality standards. Your expertise in Microsoft VDI Solutions and related technologies will drive customer satisfaction and operational efficiency, making you a key contributor to our team’s success.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Within The Microsoft Vdi Solution Environment, Adhering To Agreed Slas And Quality Standards.
2. Mentor Team Members And Administrators By Sharing Knowledge Of Microsoft Vdi Solutions, Maintaining Effective Documentation, And Preparing Standard Operating Procedures (Sops) To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Related To Touch Services And Video/Telepresence, And Presenting Solutions To Enhance Customer Satisfaction.
5. Conduct Root Cause And Trend Analyses Related To Incidents And Performance Metrics, Preparing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement Initiatives.

Skill Requirements

1. Strong Knowledge Of Microsoft Vdi Solutions/Rdsh And Its Application In Support Operations
2. Proficiency In Troubleshooting And Resolving Technical Issues Related To Windows And Touch Services
3. Excellent Communication And Interpersonal Skills To Liaise Effectively With Business Stakeholders
4. Solid Understanding Of Performance Analysis Methodologies And Best Practices

Other Requirements

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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