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SME - Infrastructure as Code (IaC), Windows Powershell

Date Posted: Oct 22, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalated incidents while adhering to service level agreements (SLA) and quality standards. This position is essential for enhancing operational efficiency and customer satisfaction through proactive analysis, mentorship, and effective communication with business stakeholders.

Key Responsibilities

1. Resolve Escalated Incidents Efficiently By Leveraging Infrastructure As Code (Iac) Practices Combined With Powershell Scripting, Ensuring Adherence To Sla And Quality Compliance.
2. Mentor Team Members In Infrastructure As Code Principles And Powershell Usage, Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing.
3. Validate Change Order Implementation Plans By Applying Powershell For Automation And Python For Data Analysis, Ensuring Compliance With Human Error Standards And Participating In Capacity Planning Initiatives.
4. Facilitate Customer Satisfaction By Actively Engaging In Meetings With Clients To Address Issues And Provide Effective Solutions, Ensuring Positive Feedback Through Timely Resolutions.
5. Conduct Root Cause Analysis And Trend Analysis Utilizing Python And Powershell To Validate Reports, Facilitating Performance Improvements And Presenting Findings To Key Business Stakeholders.

Skill Requirements

1. Expert Knowledge In Infrastructure As Code (Iac) Practices.
2. Proficiency In Powershell Scripting For Automation And Operational Tasks.
3. Strong Analytical Skills With Experience In Python For Data Processing And Reporting.
4. Familiarity With Jenkins For Continuous Integration/Continuous Deployment (Ci/Cd) Processes.
5. Excellent Communication And Presentation Skills To Engage With Stakeholders Effectively.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Aws Certified Solutions Architect � Associate

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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