Find your next job. Start today.

Direct from employer

SME - Incident Management, ServiceNow

Date Posted: Oct 17, 2026
Apply on company website

Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Itil Frameworks And Incident Management Best Practices, Adhering Strictly To Agreed Slas.
2. Mentor Administrators And Team Members By Preparing Standard Operating Procedures And Maintaining Effective Documentation, While Actively Engaging In Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, While Contributing To Capacity Planning Initiatives To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Actively Participating In Customer Meetings To Understand Issues And Provide Solutions That Enhance Overall Satisfaction.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analyses, And Prepare Reports To Present Findings To Key Business Stakeholders, Supporting Continuous Performance Improvement.

Skill Requirements

1. Strong Understanding Of Incident Management Principles And Itil Best Practices
2. Proficiency In Service Management Tools Such As Servicenow, Bmc Remedy, Or Ca Service Desk
3. Excellent Analytical Skills For Conducting Root Cause And Trend Analyses
4. Effective Communication And Presentation Skills To Engage With Stakeholders

Other Requirements

1. Itil Foundation Certification Is Preferred
2. Servicenow Administrator Certification Is Optional But Valuabl

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs