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SME - Identity Management

Date Posted: Oct 08, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Identity Management domain, specifically utilizing CyberArk PAM solutions. This position is pivotal in maintaining service quality standards and enhancing customer satisfaction through effective communication, analysis, and documentation practices.

Key Responsibilities

1. Ensure Timely Resolution Of Escalated Tickets While Adhering To Quality Compliance Standards Using Cyberark Pam Tools (Vault, Pvwa, Cpm & Psm) To Meet Service Level Agreements.
2. Mentor Team Members In Best Practices For Identity Management And Cyberark Pam, Prepare Standard Operating Procedures, Maintain Comprehensive Documentation, And Facilitate Knowledge Sharing Sessions.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance Through Rigorous Assessment, Contributing To Effective Capacity Planning Within Cyberark Environments.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Address Concerns, Utilizing Cyberark Pam Insights To Enhance Service Delivery And Customer Satisfaction.
5. Conduct And Validate Root Cause Analysis And Trend Analysis Using Cyberark Pam Data To Create Reports That Inform Key Business Stakeholders About Performance Metrics And Improvement Strategies.

Skill Requirements

1. Expertise In Identity Management And Cyberark Pam (Vault, Pvwa, Cpm & Psm)
2. Strong Analytical Skills To Perform Root Cause And Trend Analysis
3. Excellent Communication And Presentation Skills For Stakeholder Engagement
4. Familiarity With Documentation Standards And Process Optimization

Other Requirements

1. Cyberark Certified Trustee (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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