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SME - IBM Websphere, Weblogic & JBoss Application Server

Date Posted: Sep 30, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Job Summary

The Subject Matter Expert in Support & Operations plays a crucial role in ensuring the timely and quality resolution of escalated incidents. This position is pivotal in maintaining customer satisfaction through effective analysis and adherence to service level agreements (SLAs). The expert will leverage their deep knowledge of Websphere Application Server and BEA WebLogic to mentor team members and drive operational excellence.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Websphere Application Server And Bea Weblogic Expertise, Adhering To Agreed Slas.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Facilitating Knowledge Sharing To Enhance Team Performance.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Engage In Customer Meetings To Understand Issues And Ensure Positive Feedback And Satisfaction Through Effective Communication And Problem-Solving Using Websphere Technologies.
5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Prepare Detailed Reports That Support Performance Improvement Initiatives For Presentation To Key Business Stakeholders.

Skill Requirements

1. Expert Knowledge In Websphere Application Server And Bea Weblogic.
2. Proficient In Incident Management And Escalation Handling.
3. Strong Analytical Skills For Root Cause And Trend Analysis.
4. Excellent Communication And Presentation Skills For Stakeholder Engagement.
5. Familiarity With Change Management Processes And Capacity Planning.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Websphere Application Server Certification (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
162 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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