The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This position is vital for maintaining high customer satisfaction levels and involves proactive engagement with stakeholders to address operational challenges effectively.
1. In-Depth Knowledge And Experience With Fortinet Products And Perimeter Security Operations.
2. Strong Analytical And Problem-Solving Skills To Address Complex Operational Challenges.
3. Excellent Communication And Presentation Skills To Engage Effectively With Stakeholders.
4. Solid Understanding Of Incident Management Processes And Service Level Agreements.
1. Relevant Certifications In Fortinet Technologies (E.G., Fortinet Certified Network Security Administrator Fcnsa) Are Optional But Valuable For This Role
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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