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SME - Desk Side Services, AMT Asset Management Software

Date Posted: Oct 12, 2026
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Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 27, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Ensure On-Time Resolution And Adherence To Quality Compliance For Escalated Incident Tickets By Analyzing Issues Within Asset Management Services Frameworks, Aligning Responses With Agreed Slas.
2. Facilitate Value-Added Activities, Including Mentoring Team Members On Asset Management Services Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Support Operational Excellence And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Sessions To Align Resources Effectively.
4. Actively Engage In Customer Meetings To Gather Feedback, Address Concerns, And Enhance Customer Satisfaction Levels, Ensuring A Positive Experience Through Effective Communication.
5. Validate And Analyze Performance Data, Including Root Cause Analysis And Trend Analysis, Generating Insightful Reports To Present Findings And Recommendations To Key Business Stakeholders.

Skill Requirements

1. In-Depth Knowledge And Expertise In Asset Management Services.
2. Strong Analytical And Problem-Solving Skills, With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills, Enabling Effective Stakeholder Engagement.
4. Proficiency In Creating And Maintaining Documentation, Including Sops And Knowledge-Sharing Resources.

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable.
2. Certification In Asset Management Best Practices Is Recommended

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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