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SME - Configuration Management

Date Posted: Oct 16, 2026
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Job Detail

  • location_on
    Location Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Configuration Management Principles And Itil Practices, Meeting Agreed Service Level Agreements (Slas).
2. Conduct Mentoring Sessions For Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Support Knowledge Sharing And Continuous Improvement Initiatives.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Leveraging Bmc Remedy And Ca Service Desk Tools, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Customer Satisfaction Through Active Participation In Customer Meetings, Addressing Concerns And Gathering Feedback To Enhance Service Delivery And Operational Efficiency.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Reports To Present Findings And Recommendations To Key Business Stakeholders For Informed Decision-Making And Performance Improvement.

Skill Requirements

1. Strong Understanding Of Configuration Management Principles And Itil Best Practices.
2. Proficiency In Tools Such As Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti.
3. Excellent Analytical Skills, With The Ability To Conduct Root Cause And Trend Analysis.
4. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Configuration Management Or Related Tools (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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