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SME - Citrix Virtual Desktops Essentials

Date Posted: Sep 30, 2026
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Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while maintaining high standards of quality and customer satisfaction. This position involves leveraging expertise in Citrix Virtual Desktops Essentials to facilitate efficient operations and contribute to continuous improvement initiatives.

Key Responsibilities

1. Ensure Timely Resolution And Compliance With Quality Standards For Escalated Incidents By Utilizing Citrix Virtual Desktops Essentials, Adhering To Agreed Slas To Enhance Operational Efficiency.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Foster Knowledge Sharing And Operational Excellence.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Ensure Optimal Resource Allocation And Performance.
4. Actively Participate In Customer Meetings, Utilizing Effective Communication Skills To Understand And Address Customer Issues, Thereby Ensuring Positive Feedback And Satisfaction.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis, Leveraging Insights To Facilitate Performance Improvements And Strategic Discussions With Key Business Stakeholders.

Skill Requirements

1. Strong Proficiency In Citrix Virtual Desktops Essentials
2. Solid Understanding Of Incident Management Processes And Best Practices
3. Excellent Communication And Mentoring Skills
4. Familiarity With Capacity Planning And Change Management
5. Proficient In Data Analysis Techniques And Reporting

Other Requirements

1. Citrix Certified Associate Virtualization (Cca-V) Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
162 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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