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SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in enhancing operational efficiency by ensuring timely resolution of escalated incidents and maintaining high-quality service standards. This position demands a focus on customer satisfaction and continuous improvement through effective communication and knowledge sharing with team members and stakeholders.

Key Responsibilities

1. Oversee The Timely Resolution And Quality Compliance Of Escalated Incidents Using Beyondtrust And Active Directory, Ensuring Adherence To Agreed Slas And Quality Norms.
2. Enhance Team Performance By Mentoring Administrators, Creating Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Address Concerns And Gather Feedback, Ultimately Driving Customer Satisfaction.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analyses, To Produce Actionable Insights And Performance Reports For Presentation To Key Business Stakeholders.

Skill Requirements

1. Proficiency In Beyondtrust And Active Directory Management.
2. Strong Analytical Skills With A Solid Understanding Of Incident Resolution Processes.
3. Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement.
4. Familiarity With Documentation Standards And Process Improvement Methodologies.

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable.
2. Certifications In Beyondtrust And Active Directory Are Recommended For This Role

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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