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SME - Azure & Cloud Security, Palo Alto Firewall

Date Posted: Oct 09, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 27, 2026
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Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. Leveraging expertise in Azure Security and Palo Alto technologies, this role emphasizes effective analysis and adherence to quality norms to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets/Incidents By Utilizing Azure Security Protocols And Palo Alto Tools, Adhering Strictly To Agreed Slas.
2. Conduct Mentoring Sessions For Administrators And Team Members, Develop Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Foster Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Standards While Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Azure Security Insights To Address And Resolve Any Issues Effectively.
5. Validate And Analyze Performance Data Through Root Cause And Trend Analysis Using Azure Security Metrics, Preparing Reports For Presentation To Key Business Stakeholders To Drive Continuous Improvement.

Skill Requirements

1. Proficient In Azure Security And Palo Alto Technologies.
2. Strong Analytical Skills For Conducting Root Cause Analysis And Trend Analysis.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders.
4. Familiarity With Developing Standard Operating Procedures (Sops) And Documentation Practices.

Other Requirements

1. Optional But Valuable: Azure Security Engineer Associate Certification.
2. Optional But Valuable: Palo Alto Networks Certified Network Security Engineer (Pcnse)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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