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SME - AWS PaaS, Terraform

Date Posted: Oct 19, 2026
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Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

As a Subject Matter Expert in Support and Operations, you will play a pivotal role in ensuring timely and effective resolution of escalations and incidents within the AWS PaaS environment. Your expertise will drive quality compliance and enhance customer satisfaction through your analytical skills and proactive approach. This role is critical in maintaining operational excellence and fostering effective communication with stakeholders.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents In Aws Paas And Terraform Environments, Adhering To Agreed Slas And Quality Norms.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions For Aws Resources.
4. Foster Positive Customer Feedback And Satisfaction Through Active Participation In Customer Meetings, Addressing Issues And Concerns Related To Aws Services.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Performance Reports To Be Presented To Key Business Stakeholders, Ensuring Transparency And Continuous Improvement.

Skill Requirements

1. Proficient In Aws Paas Services And Terraform For Infrastructure As Code (Iac) Implementations.
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
3. Excellent Documentation Skills For Creating Sops And Maintaining Effective Knowledge Management.
4. Strong Communication Skills To Liaise With Business Segments And Present Findings To Stakeholders.
5. Familiarity With Capacity Planning And Change Management Processes Within Cloud Environments.

Other Requirements

1. Aws Certified Solutions Architect � Associate (Optional But Valuable).
2. Terraform Certification (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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