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SME - Active Directory Service Interfaces

Date Posted: Oct 17, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalated incidents related to On-Premise Active Directory. This position emphasizes quality compliance, customer satisfaction, and effective communication with stakeholders, thereby driving operational excellence within the organization.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Active Directory Incidents By Performing In-Depth Analysis And Adhering To Sla Agreements, Thereby Enhancing Service Reliability.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, While Actively Sharing Knowledge To Promote A Culture Of Continuous Improvement.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Contributing To Capacity Planning Initiatives To Optimize Resource Allocation And Efficiency.
4. Facilitate Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings To Address And Resolve Any Issues Related To Active Directory Services.
5. Validate And Analyze Reports Such As Root Cause Analysis And Trend Analysis To Present Findings To Key Business Stakeholders, Facilitating Informed Decision-Making And Enhancing Operational Performance.

Skill Requirements

1. In-Depth Knowledge Of On-Premise Active Directory Management And Operations
2. Strong Analytical Skills To Perform Root Cause And Trend Analyses
3. Excellent Communication And Presentation Skills For Stakeholder Engagement
4. Familiarity With Sla Compliance And Incident Management Processes

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable
2. Microsoft Certified: Azure Administrator Associate Is Optional But Valuabl

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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