Build and enhance customer communication solutions using Smart Communications (SmartCOMM). In this role, you'll design and develop personalized, high-volume customer communications across print and digital channels, while ensuring scalability, compliance, and operational efficiency. You'll work closely with business stakeholders, architects, and cross-functional teams to deliver robust communication workflows, integrate enterprise systems, and improve customer experience. If you enjoy solving document generation and customer correspondence challenges, optimizing communication processes, and delivering business-critical solutions, this opportunity offers the right mix of ownership, innovation, and impact. You'll also have the opportunity to contribute to automation and AI-enabled customer communication initiatives while maintaining strong engineering and quality standards.
Smart Communications (SmartCOMM) Development
Design, develop, and maintain customer communication solutions using SmartCOMM for print, email, SMS, and digital channels.
Create and enhance templates, business rules, and document workflows to support personalized customer communications.
Develop scalable, high-volume communication solutions aligned with business and compliance requirements.
Document Composition & Integration
Design document templates, correspondence packages, and multi-channel output solutions.
Configure data mapping, conditional logic, and content management components.
Integrate SmartCOMM with enterprise applications, databases, and downstream delivery platforms.
Testing & Support
Perform testing, troubleshoot production issues, and implement performance improvements.
Support deployments, releases, and production migrations.
Conduct root-cause analysis and ensure reliable document generation processes.
Collaboration & Quality
Participate in technical reviews, Agile ceremonies, and solution design discussions.
Maintain technical documentation and follow development best practices.
Collaborate with business, QA, and cross-functional teams to deliver high-quality communication solutions.
Minimum Qualifications:
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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