SmartComm Developer

About the job:

Join a collaborative team where you’ll build and enhance customer communication solutions that make every interaction clearer, faster, and more personalized. In this role, you’ll work on end-to-end document composition and delivery journeys—transforming business requirements into high-quality, compliant, and scalable outputs across print and digital channels. You’ll partner closely with business analysts, QA, and stakeholders to deliver reliable templates, data integrations, and automated workflows that improve customer experience and operational efficiency. If you enjoy solving complex formatting and data challenges, optimizing document performance, and bringing modern intelligence into communication processes, this is a great opportunity to grow your expertise while contributing to meaningful, customer-facing outcomes.

Responsibilities

Key Responsibilities:

SmartComm Development & Delivery

• Design, develop, and maintain SmartComm templates, components, and document packages for multi-channel output (print, PDF, email, digital).
• Translate functional requirements into scalable composition solutions, ensuring accuracy, branding consistency, and compliance.
• Configure document logic, dynamic content rules, reusable assets, and conditional rendering to support personalization at scale.
• Integrate SmartComm solutions with upstream/downstream systems and data sources to enable automated document generation.
• Troubleshoot production issues, perform root-cause analysis, and implement preventive fixes to improve stability and turnaround time.

Quality, Performance & Collaboration

• Conduct unit testing and support SIT/UAT by collaborating with QA and business teams; ensure defect closure and release readiness.
• Optimize template performance and maintainability through modular design, version control practices, and documentation.
• Participate in agile ceremonies, provide accurate estimates, and contribute to continuous improvement of delivery processes.

AI-enabled Enhancements

• Support AI-driven initiatives such as content suggestions, classification, or automation of document-related workflows where applicable.
• Collaborate with stakeholders to identify opportunities to improve communication effectiveness using AI-assisted insights.

Technical requirements

Minimum Qualifications:

• BE, ME, BTECH, MTECH, MCA, MSC, MBA.
• 3–5 years of experience in SmartComm development and customer communication management (CCM) implementations.
• Hands-on experience building and maintaining SmartComm templates/components with strong attention to layout, rules, and personalization.
• Working knowledge of integrating document composition solutions with enterprise data/applications and supporting end-to-end releases.
• Ability to analyze requirements, debug issues efficiently, and collaborate with cross-functional teams to deliver quality outcomes.

Additional responsibilities

About us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Preferred skills

• Technology › Digital Marketing Platforms › SmartCommunications

About the role

• Role: Senior Associate Consultant
• Experience: 3 - 5 years
• Education: Bachelor of Engineering