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SIAM/ITIL Lead

Date Posted: Sep 22, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Responsibilities

  • Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
  • Spearhead SIAM process governance team for seamless process execution and management
  • Act as an escalation point of contact for client for all SIAM related deliverables in scope, milestones and overall governance
  • Responsible for SIAM governance alignment, client relations, strategic accountability and unblocking critical escalations impacting SIAM scope of work
  • Collaborate with client stakeholders to develop, establish and operationalize SIAM Operating Model
  • Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
  • Identify, manage and report risks related to all in scope SIAM processes ensuring process adherence, compliance by all internal, external suppliers, 3rd parties involved
  • Define/Refine, agree and document CSF’s and KPI’s for all the SIAM processes in scope along with consolidated reporting and performance management
  • Establish communication channels with clear and transparent communications to client
  • Manage SIAM BAU team, process managers to drive operational execution across all SIAM functions, services in scope
  • Spearhead implementation, innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI, Agentic AI capabilities
  • Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
  • Ensure that the client is periodically updated, informed on latest technology trends, product and platform details liaising with internal teams, stakeholders for seamless adoption and implementation
  • Account mining, proactively identify and explore upstream, downstream new business opportunities within the client management and add revenue growth

Additional responsibilities

Location: Bangalore, Hyderabad, Pune, Chennai

Preferred skills

  • Foundational › Consulting - Change Management › Change Management
  • Technology › Architecture › Architecture - ITIL
  • Foundational › Service Management › Foundation › ITIL
  • Foundational › Service Management › Service Operation › SIAM

About the role

  • Role: Senior Consultant
  • Experience: 5 - 12 years
  • Education: Master Of Engineering, Master Of Technology, Bachelor of Engineering, Bachelor Of Technology

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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