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Shift Lead (Support & Operations)

Date Posted: Oct 19, 2026

Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.

Key Responsibilities

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.

Skill Requirements

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.

Other Requirements

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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