Role Overview
Acts as second-level support responsible for handling escalated incidents and performing advanced troubleshooting in Linux environments. Ensures quick resolution of critical production issues while maintaining system stability and performance. Works closely with L1 and L3 teams to implement fixes, perform root cause analysis, and follow SLA and operational standards
Key Responsibilities
Analyze system performance and tune systems
Handle escalated incidents and perform RCA
Troubleshoot complex OS and application issues
Perform filesystem and LVM management (extend, mount, troubleshoot disk issues)
Handle boot-related issues (GRUB, kernel panic, recovery mode)
Manage users, permissions, and authentication (SSSD/LDAP)
Perform OS patching and upgrades
Maintain and troubleshoot NFS, CIFS, and network mounts
Manage services and support applications
Analyze logs and identify recurring issues
Validate backups and assist recovery
Automate tasks using shell scripting
Participate in on-call support and major incident bridges
Create and maintain technical documentation and SOPs
Implement changes via change management
Escalate critical issues with detailed logs
Required Skills
Strong Linux knowledge, filesystem, networking, SSSD/LDAP, patching, troubleshooting, Scripting (Bash or Python).
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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