ServiceNow Testing

You will be part of a high-impact team responsible for ensuring the quality, reliability, and performance of ServiceNow implementations across multiple business domains. In this role, you will work closely with architects, developers, and process owners to validate solutions that power ITSM, ITOM, HRSD, and other enterprise workflows. Your expertise in ServiceNow Testing will help organizations streamline operations, reduce incidents, and deliver seamless user experiences.

Whether you operate as an individual contributor or guide others as a Lead Consultant, you will influence testing strategy, automation adoption, and best practices across projects. This opportunity allows you to collaborate with diverse stakeholders, solve complex problems, and continuously learn within a supportive and collaborative work culture that values innovation, ownership, and continuous improvement.

Responsibilities

• Design and execute ServiceNow test strategies across ITSM, ITOM, HRSD and other modules, covering functional, regression, integration, and end-to-end scenarios.
• Develop detailed test plans, test cases, and test data based on business requirements, user stories, and technical specifications for ServiceNow implementations and enhancements.
• Perform hands-on ServiceNow Testing for configurations, customizations, workflows, catalog items, integrations, and UI policies to ensure quality and compliance with requirements.
• Utilize Automated Test Framework (ATF) to design, build, execute, and maintain automated test suites, improving coverage and reducing manual effort.
• Collaborate with cross-functional teams including developers, business analysts, process owners, and project managers to clarify requirements, identify gaps, and validate solutions.
• Analyze test results and defects, perform root cause analysis, and work with development teams to ensure timely resolution and revalidation of fixes.
• Ensure test traceability from requirements to test cases and defects, maintaining clear documentation and test evidence in appropriate tools and repositories.
• Support release and deployment activities by performing smoke, sanity, and regression testing in sub-prod and production-like environments.
• Contribute to testing standards and best practices for ServiceNow projects, including reusable test assets, templates, and checklists.
• Mentor junior team members (where applicable) in ServiceNow Testing approaches, ATF usage, and quality assurance practices, fostering a culture of continuous improvement.

Technical requirements

• Extensive ServiceNow Testing experience across ITSM, ITOM, and HRSD, including complex workflows, integrations, and custom applications.
• Hands-on expertise in designing robust ATF suites for regression, smoke, and integration testing, with a focus on maintainability and scalability.
• Proven track record in large-scale ServiceNow implementations, migrations, or upgrades (e.g., testing during version upgrades, patching, and module rollouts).
• Familiarity with ITOM components such as Discovery, Service Mapping, Event Management, and their testing considerations (data quality, integrations, and performance).
• Exposure to test management tools (e.g., Jira, Azure DevOps, or similar) for managing test cases, execution, and defect tracking in ServiceNow projects.

Additional responsibilities

Good to have skills: Agile methodologies, CI/CD pipelines, API testing, Performance testing, SQL/Database basics

Location: BANGALORE, PUNE, HYDERABAD, CHENNAI, TVM, INDORE, NAGPUR, MLR, MYS, NOIDA, BBSR, KOLKATA, COIMBATORE, HUBLI

Preferred skills

• Technology › Infrastructure Security › IT Service Management › Servicenow
• Technology › Infra_ToolAdministration-ITSM › ServiceNow

About the role

• Role: Senior Consultant
• Experience: 4 - 15 years
• Education: Bachelor of Engineering