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ServiceNow FSM Developer

Date Posted: Oct 23, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

  • Design, develop, and implement ServiceNow FSM solutions including Work Order Management, Dispatching, Scheduling, and Inventory Management.
  • Configure and customize field service workflows such as work order lifecycle, task assignments, and service execution.
  • Implement and manage Agent Workspace / Mobile Agent applications for field technicians.
  • Configure advanced scheduling and dispatching using ServiceNow FSM capabilities (e.g., assignment rules, territories, skills-based routing).
  • Develop and enhance work order management processes including creation, routing, escalation, and closure.
  • Configure inventory and asset tracking for field operations and integrate with CMDB/Asset Management.
  • Develop business rules, client scripts, Script Includes, UI policies, and Flow Designer workflows.
  • Integrate ServiceNow FSM with external systems (ERP, GPS, IoT devices, third-party scheduling tools) using REST/SOAP APIs.
  • Implement and enhance Service Portal / Mobile UI / Workforce Optimization features.
  • Create and maintain reports, dashboards, and Performance Analytics for field service KPIs and operational insights.
  • Collaborate with stakeholders to gather requirements and deliver scalable FSM solutions.
  • Provide L2/L3 support, troubleshoot issues, and continuously optimize system performance
  • About the role

    • Role: Developer
    • Qualifications: BACHELOR OF TECHNOLOGY
    • Experience: 4 - 15 Years
    • Skills: Service Now
    • Function: TECHNOLOGY
    • Location: Bengaluru
    • Apply by: 2027-03-31

    Source: Tata Consultancy Services careers — Read the original posting and apply

    This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

    Company Overview

    Tata Consultancy Services
    Tata Consultancy Services · Mumbai, Maharashtra, India
    2,177 open roles

    Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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