Job Location: PAN India
Relevant Experience: 5–7 Years
JD-ServiceNow
Technical Skills needed-ServiceNow ITSM With HRSD/CSM/SPM Module along with strong Scripting and integration expereince.
HRSD
· Experience with the ServiceNow HR Service Delivery (HRSD) application
· Knowledge of HR functions, processes, and best practices
· Knowledge of Case Management, Knowledge Management best practices and design
· Experience designing and/or implementing an HR Shared Services center
· Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
CSM
· Must have hands on standard CSM process implementation
· ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
· Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
· Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
Areas of responsibility
Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.
Coding and Configuration-"Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
Testing and Trial Runs-"Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Implementation-Participate in implementation of software application and its integration with other systems to ensure stability.
Maintain Documentation-Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code.
Stakeholder Collaboration-Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards.
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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