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ServiceNow developer- CSM

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

ServiceNow CSM Developer

Role: ServiceNow CSM Developer

Required Technical Skill Set

  • ServiceNow Platform
  • Customer Service Management (CSM) Modules
  • Java / JavaScript

Experience

Desired Experience Range: 4–14 Years

Location

PAN India

Job Summary

We are seeking an experienced ServiceNow CSM Developer responsible for designing, developing, and supporting ServiceNow Customer Service Management solutions. The ideal candidate should have strong technical expertise in ServiceNow, hands-on experience in CSM modules, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities

  • Support Customer Service organizations (3+ years’ experience preferred)
  • Develop UI forms, fields, notifications, and workflows
  • Maintain JavaScript server/client-side code
  • Create and manage reports, gauges, and homepages
  • Manage Service Level Agreement (SLA) data and workflows
  • Create new service catalog requests and items with variables
  • Build, monitor, modify, and publish workflows with approvals
  • Search, populate, and customize CSM knowledge bases
  • Create and manage access control rules
  • Work with ServiceNow applications and understand inter-relationships
  • Implement and configure ServiceNow processes and modules
  • Work with service management and related tools
  • Understand web applications, networks, protocols, and email systems (SMTP, POP3)
  • Integrate ServiceNow with CRM and ERP systems
  • Execute Web Services integrations

Required Qualifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow CSM Fundamentals Certification

Behavioral Competencies

  • Strong verbal and written communication skills (technical and non-technical audiences)
  • Excellent interpersonal skills with a collaborative mindset
  • Active participation in planning, pre-iteration, and retrospective meetings

Good-to-Have Certifications

  • ITIL V3/V4 Foundation Certification
  • ServiceNow Certified Implementation Specialist – CSM
  • ServiceNow Certified Application Developer (CAD)

About the role

  • Role: Developer
  • Qualifications: BACHELOR OF TECHNOLOGY
  • Experience: 4 - 14 Years
  • Skills: Digital : ServiceNow_Customer Service Management | Service Now
  • Function: TECHNOLOGY
  • Location: Bengaluru
  • Apply by: 2027-02-06

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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