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ServiceNow CSM Developer

Date Posted: Oct 23, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

  • Design, develop, and implement ServiceNow CSM solutions including Case Management, Contact Management, and Service Operations.
  • Configure and customize CSM applications such as case workflows, SLAs, entitlements, and customer portals.
  • Develop and enhance case lifecycle management including intake, routing, escalation, and resolution processes.
  • Implement and maintain Omnichannel capabilities (email, chat, virtual agents, and self-service portals).
  • Configure Knowledge Management integration to enable efficient case resolution and self-service.
  • Develop business rules, client scripts, Script Includes, UI policies, and Flow Designer workflows.
  • Integrate ServiceNow CSM with external systems (CRM, ERP, contact center tools, and third-party applications) using REST/SOAP APIs.
  • Implement and customize Service Portal / Employee Center / Customer Portal for enhanced user experience.
  • Build and maintain reports, dashboards, and Performance Analytics to track customer service performance and KPIs.
  • Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow CSM solutions.
  • Provide L2/L3 support, troubleshoot issues, and continuously improve system performance and usability.
  • About the role

    • Role: Developer
    • Qualifications: BACHELOR OF TECHNOLOGY
    • Experience: 4 - 15 Years
    • Skills: Digital : ServiceNow_Customer Service Management | Service Now
    • Function: TECHNOLOGY
    • Location: Bengaluru
    • Apply by: 2027-03-31

    Source: Tata Consultancy Services careers — Read the original posting and apply

    This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

    Company Overview

    Tata Consultancy Services
    Tata Consultancy Services · Mumbai, Maharashtra, India
    2,177 open roles

    Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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