Job Purpose
Lead end-to-end delivery of service improvement initiatives. The role partners closely with stakeholders across Technology and the business, drives ITSM process maturity (Change, Incident, Problem), and uses data, AI and machine learning to identify opportunities, prioritize actions, and deliver measurable outcomes.
Key Responsibilities
IT Service Management Processes (Change / Incident / Problem)
Data Analysis & Insight-Driven Actions
AI / Machine Learning Initiatives
Required Skills & Experience
Preferred / Nice to Have
Source: Wipro careers — Read the original posting and apply
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