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Service Desk Lead

Date Posted: Sep 30, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026

Job Description

  • Floor Support
  • Call Audits
  • Take Supervisor Calls
  • Managing performance of the team
  • KB article review
  • Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
  • Shift-left, FCR and FLR improvement
  • Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.

About the role

  • Role: Engineer
  • Qualifications: BACHELOR OF TECHNOLOGY, MASTER OF COMPUTER SCIENCE, MASTER OF ENGINEERING
  • Experience: 5 - 10 Years
  • Skills: IT IS_Service Desk | Service Desk
  • Function: TECHNOLOGY
  • Location: Bengaluru
  • Apply by: 2026-12-31

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
400 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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