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Service Designer Q2 27

Date Posted: Jun 25, 2026
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Job Detail

  • location_on
    Location Pune, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

As a Service Designer, you will play a crucial role in creating compelling service solutions by applying human-centered design, stakeholder alignment, and service innovation principles to improve customer and business outcomes.

Responsibilities

Project Responsibilities

  • Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
  • Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
  • Expertise in mapping current-state processes (“as-is”) and designing future-state processes (“to-be”), including detailed journey maps and service blueprints.
  • Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
  • Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
  • Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.
  • Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
  • Skilled in conducting user research and usability testing to gather insights and validate design decisions.
  • Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
  • Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences

Preferred skills

  • Foundational › Service Management › Service Design

About the role

  • Role: Group Manager - Experience Design
  • Experience: 12 - 16 years
  • Education: Bachelor of Design, Bachelor of Engineering

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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