We are seeking an experienced Manager - Operations to manage day-to-day delivery for Chennai-based international banking contact centre operations. The role is responsible for performance management, service delivery, people leadership, stakeholder coordination and continuous improvement across assigned teams. Experience in handling financial services or banking contact centre operations is preferred, including account servicing, payments, cards, lending, complaints, fraud prevention and general banking operations. This is an operations management role and does not include site lead responsibilities.
Operations Management
Banking Process Management
Performance and Quality Management
People Leadership
Stakeholder and Escalation Management
Work with cross-functional teams to resolve operational issues and improve customer outcomes
Minimum 12+ years of experience in BPO / contact centre operations, with at least 4 – 5 years managing Team Leaders / Assistant Managers in an international voice process.
Experience in financial services or banking contact centre operations is preferred.
Strong operations management, team leadership, analytical problem solving, stakeholder coordination, escalation handling and performance coaching skills.
Strong verbal and written English communication skills
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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