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SeniorAdministrator - Wireless Networking

Date Posted: Oct 10, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Sr Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures. The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives.

Key Responsibilities

1. Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.
3. Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training New Staff To Foster A Culture Of Continuous Learning And Improvement.
4. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.

Skill Requirements

1. Solid Proficiency In Sdwan And Wireless Wlan (Cisco) Technologies.
2. In-Depth Understanding Of Network Troubleshooting And Incident Management.
3. Experience With Root Cause Analysis And Implementation Of Corrective Actions.
4. Familiarity With Knowledge Management Practices And Training Methodologies.

Other Requirements

1. Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Cisco Certified Network Professional (Ccnp) In Routing And Switching Or Wireless, And Itil Foundation Certification

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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