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SeniorAdministrator - ServiceNow,JavaScript

Date Posted: Oct 21, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Sr Administrator for Tools & Automation plays a crucial role in delivering advanced technical support and troubleshooting for ServiceNow (SNOW) applications. This position is dedicated to ensuring optimal performance and security of tools, driving positive customer feedback through effective incident resolution and proactive measures.

Key Responsibilities

1. Provide Advanced Technical Support For Snow Administration By Implementing Best Practices And Troubleshooting Techniques To Resolve Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis On Escalated Incidents, Leveraging Javascript And Rest/Soap Api Integrations To Develop Effective Solutions For Technical And Security Issues.
3. Manage And Update The Knowledge Base, Ensuring That Documentation Is Current And Comprehensive, While Also Training And Coaching Analysts To Enhance Their Support Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Maintaining Security Posture, And Ensuring Seamless Operations.
5. Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Case Reopens, While Effectively Addressing Security Threats.

Skill Requirements

1. Proficient In Snow Administration And Support With Solid Experience In Javascript.
2. Strong Understanding Of Rest And Soap Apis For Integration And Automation Tasks.
3. Excellent Analytical Skills For Root Cause Analysis And Problem-Solving.
4. Familiarity With Angular Js For Front-End Development And User Interface Enhancements.
5. Effective Communication Skills For Training And Coaching Team Members.

Other Requirements

1. Servicenow Certified System Administrator (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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