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SeniorAdministrator - Release Management, ServiceNow

Date Posted: Oct 21, 2026
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Job Detail

  • location_on
    Location Chennai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Implementing Itil Best Practices In Release Management And Support Processes.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Mitigate Technical And Security Issues.
3. Engage In Value-Added Activities Such As Knowledge Base Updates And Management, Providing Training For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Service Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Uphold Security Standards.
5. Drive Positive Customer Experiences And High Csat Scores Through Effective First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

1. Proficiency In Release Management And Itil Frameworks.
2. Strong Understanding Of Service Desk Tools Such As Bmc Remedy, Ca Service Desk, And Avanti.
3. Familiarity With Snow Administration And Support Processes.
4. Excellent Troubleshooting And Analytical Skills For Incident Resolution.
5. Ability To Work Collaboratively With Cross-Functional Teams To Enhance Service Delivery.

Other Requirements

1. Itil Certification (Foundation Level Or Higher) Is Optional But Valuable.
2. Relevant Certifications In Service Desk Tools (E.G., Bmc Remedy, Ca Service Desk) Are Advantageous

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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