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SeniorAdministrator - Problem Management, ServiceNow

Date Posted: Oct 09, 2026

Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

Basic Requirements: • Minimum 4+ years ServiceNow Developer Experience. Total IT experience minimum 6 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Mobile App and Predictive Intelligence hands-one experience. • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CAD certified. • ITIL certification / CIS ITSM ServiceNow certification is an advantage.

Key Responsibilities

Basic Requirements: • Minimum 4+ years ServiceNow Developer Experience. Total IT experience minimum 6 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Mobile App and Predictive Intelligence hands-one experience. • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CAD certified. • ITIL certification / CIS ITSM ServiceNow certification is an advantage.

Skill Requirements

Basic Requirements: • Minimum 4+ years ServiceNow Developer Experience. Total IT experience minimum 6 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Mobile App and Predictive Intelligence hands-one experience. • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CAD certified. • ITIL certification / CIS ITSM ServiceNow certification is an advantage.

Other Requirements

Basic Requirements: • Minimum 4+ years ServiceNow Developer Experience. Total IT experience minimum 6 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Mobile App and Predictive Intelligence hands-one experience. • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CAD certified. • ITIL certification / CIS ITSM ServiceNow certification is an advantage.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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