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SeniorAdministrator - Problem Management, ServiceNow

Date Posted: Oct 11, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Deliver Advanced Technical Support By Performing Root Cause Analysis For Complex Incidents In Problem Management, Utilizing Itil Best Practices To Enhance Service Delivery And Operational Efficiency.
2. Administer And Support Servicenow (Snow) And Bmc Remedy Tools, Ensuring Effective Incident Management And Resolution Of Technical And Security Issues Within Defined Slas.
3. Manage The Knowledge Base By Updating Documentation And Providing Training To New Team Members, Fostering A Culture Of Continuous Improvement And Knowledge Sharing.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets, Ensuring Seamless Operations And Maintaining A Robust Security Posture Across It Services.
5. Enhance Customer Experience By Achieving High First Call Resolution Rates And Minimizing Case Reopens, Actively Working To Mitigate Security Threats And Drive Positive Csat Outcomes.

Skill Requirements

1. Advanced Proficiency In Problem Management And Itil Frameworks.
2. Strong Experience With Servicenow (Snow) Administration And Bmc Remedy.
3. Familiarity With Ca Service Desk And Avanti Tools.
4. Excellent Analytical And Troubleshooting Skills To Address Complex Technical Issues Effectively.
5. Ability To Train And Mentor Junior Analysts, Promoting Knowledge Sharing Within The Team.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Servicenow Certified Administrator (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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