Key Responsibilities: Technical Troubleshooting & RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues. • Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. • Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. • Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. • Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. • Participate in Problem Management to reduce repeat incidents. • Validate and implement changes during release cycles and maintenance windows. Environment & Application Support • Support lower and production environments (DEV/SIT/UAT/PROD). • Deploy application patches, configuration updates, and troubleshoot integration/API issues. • Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration & Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs. • Document troubleshooting steps, SOPs, knowledge articles, and best practices. • Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: • Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) • Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: • Strong analytical and debugging skills across distributed systems. • Ability to manage high severity incidents under pressure. • Excellent communication and cross-team coordination capabilities. • Experience working in Agile/ITIL-driven environments. • Ability to improve processes, automate tasks, and reduce manual work. Couple of modifications: • L2 Application Support Analyst with 7+ years of experience in production support. • Candidate should be able to manage the shift which he/she is working in.
Key Responsibilities: Technical Troubleshooting & RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues. • Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. • Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. • Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. • Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. • Participate in Problem Management to reduce repeat incidents. • Validate and implement changes during release cycles and maintenance windows. Environment & Application Support • Support lower and production environments (DEV/SIT/UAT/PROD). • Deploy application patches, configuration updates, and troubleshoot integration/API issues. • Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration & Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs. • Document troubleshooting steps, SOPs, knowledge articles, and best practices. • Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: • Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) • Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: • Strong analytical and debugging skills across distributed systems. • Ability to manage high severity incidents under pressure. • Excellent communication and cross-team coordination capabilities. • Experience working in Agile/ITIL-driven environments. • Ability to improve processes, automate tasks, and reduce manual work. Couple of modifications: • L2 Application Support Analyst with 7+ years of experience in production support. • Candidate should be able to manage the shift which he/she is working in.
Key Responsibilities: Technical Troubleshooting & RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues. • Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. • Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. • Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. • Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. • Participate in Problem Management to reduce repeat incidents. • Validate and implement changes during release cycles and maintenance windows. Environment & Application Support • Support lower and production environments (DEV/SIT/UAT/PROD). • Deploy application patches, configuration updates, and troubleshoot integration/API issues. • Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration & Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs. • Document troubleshooting steps, SOPs, knowledge articles, and best practices. • Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: • Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) • Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: • Strong analytical and debugging skills across distributed systems. • Ability to manage high severity incidents under pressure. • Excellent communication and cross-team coordination capabilities. • Experience working in Agile/ITIL-driven environments. • Ability to improve processes, automate tasks, and reduce manual work. Couple of modifications: • L2 Application Support Analyst with 7+ years of experience in production support. • Candidate should be able to manage the shift which he/she is working in.
Key Responsibilities: Technical Troubleshooting & RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues. • Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes. • Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring & System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures. • Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk. • Perform log analysis, query analysis, and system health checks. Incident, Problem & Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution. • Participate in Problem Management to reduce repeat incidents. • Validate and implement changes during release cycles and maintenance windows. Environment & Application Support • Support lower and production environments (DEV/SIT/UAT/PROD). • Deploy application patches, configuration updates, and troubleshoot integration/API issues. • Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration & Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs. • Document troubleshooting steps, SOPs, knowledge articles, and best practices. • Provide mentorship to L1 analysts and improve support processes. Technical Skills Required: • Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) • Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications: • Strong analytical and debugging skills across distributed systems. • Ability to manage high severity incidents under pressure. • Excellent communication and cross-team coordination capabilities. • Experience working in Agile/ITIL-driven environments. • Ability to improve processes, automate tasks, and reduce manual work. Couple of modifications: • L2 Application Support Analyst with 7+ years of experience in production support. • Candidate should be able to manage the shift which he/she is working in.
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HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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