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SeniorAdministrator - Linux, Red Hat Cluster, Red Hat Satellite

Date Posted: Oct 17, 2026
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Job Detail

  • location_on
    Location Madurai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring that our services meet quality standards, ultimately contributing to positive customer feedback and satisfaction.

Key Responsibilities

1. Provide Advanced Technical Support For Complex Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.
3. Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.
4. Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.
5. Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Linux And Redhat Satellite Management.
2. Strong Understanding Of Redhat Cluster Technologies.
3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
4. Familiarity With It Service Management Frameworks And Processes.
5. Effective Communication Skills For Customer Interaction And Team Collaboration.

Other Requirements

1. Red Hat Certified System Administrator (Rhcsa) Certification Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended For Best Practices In Service Management

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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