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SeniorAdministrator - Incident Management, ServiceNow

Date Posted: Oct 10, 2026
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Job Detail

  • location_on
    Location Chennai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 24, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies In Incident Management Processes.
2. Support Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions Using Itil Best Practices And Tools Like Servicenow And Bmc Remedy.
3. Lead Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Service Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Drive Customer Satisfaction And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopens, While Proactively Mitigating Potential Security Threats.

Skill Requirements

1. In-Depth Knowledge Of Incident Management Processes And Itil Frameworks.
2. Proficient In Using Servicenow, Bmc Remedy, And Ca Service Desk For Incident Tracking And Resolution.
3. Solid Understanding Of Troubleshooting Techniques And Root Cause Analysis Methodologies.
4. Familiarity With Security Protocols And Practices Related To Incident Management.

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable.
2. Certifications In Servicenow Administration Or Bmc Remedy Administration Are Recommended

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
1,488 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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