The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
1. Advanced Knowledge Of Change Management Principles And Itil Framework.
2. Proficiency In Using It Service Management Tools Such As Servicenow, Bmc Remedy, And Ca Service Desk.
3. Strong Analytical Skills For Troubleshooting And Root Cause Analysis.
4. Excellent Communication Skills For Customer Interactions And Team Collaboration.
Source: HCLTech careers — Read the original posting and apply
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